Amsterdam
Senior
40 uur per week
Startdatum op 1 mei
Verlopen
53 Dagen geleden
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KLM

Business Product Analyst Level 3

Searching for Senior BPA with Business Architectural focus

Purpose of the Job

A BPA effects business process change by envisioning what the to-be business process should be after the product is implemented, and iterating on this process design by collaborating closely with (key) users. In this process, user requirements are uncovered and the BPA learns of their relative importance for users to effectively adopt the tool. The BPA uses this information to support the PO in determining the relative importance of features from a user perspective.

When a tool has already been implemented, the BPA uncovers points of user dissatisfaction and mitigates these. This can either be done by translating the underlying user requirements to new product features to be developed, or by working with the users to solve their issues in other ways. The BPA also supports users in configuring the product to their needs where possible. Depending on the service level agreements (SLA) the Business Product Analyst can be asked to participate in consignation duties, fi. in case 24/7 support is agreed.

 

Organisational Context

Business Platforms take ownership of digitally supporting a related set of business processes by providing a set of matching digital products. The Director of Product and Director of Technology take accountability for the business impact generated by the business platform. The business platform is organized in product teams which take care of the digital products that are in scope for the business platform.

The Business Product Analyst hierarchically reports to the Business Product Analysis Leader, who facilitates and stimulates the personal development and craftsmanship of the Business Product Analyst.

Key Result Areas

  • Business process changeUnderstand and document the current business process
  • Identify problems and inefficiencies in the current business process that could be solved with a new product or new features
  • Designs suggestion(s) for the new to-be business process and how it would work together with the product being developed
  • Work with the users to iterate on the to-be process until they are fully on board
  • Support and encourage the business in making the changes to the business process that are required

User requirements gathering, specification and prioritization.

  • Uncover user requirements and their relative importance
  • Have knowledge of applicable rules & regulations (CAOs, GDPR, laws etc.)
  • Translate user requirements into clearly defined features
  • Support the Software Engineer and/or Data Scientist in choosing the best technical implementation of a feature by weighing the development effort against the expected user value
  • Support the PO in prioritizing features by clarifying expected user value of features
  • Responsible that User Acceptance Testing are performed to validate if the user acceptance criteria are met
  • Support in Business Process testing

Screening
Om de betrouwbaarheid en integriteit van kandidaten te toetsen is screening onderdeel van de sollicitatieprocedure. Voor vragen over de screeningprocedure kunt u contact opnemen met de vermelde contactpersoon bij de betreffende vacature of interim opdracht.