Product Designer

Product designer

As a Product designer at KLM, you will work agile in cross-functional teams. You will conduct research and identify problems, explore, and create new functionalities, test solutions, improve current interactions and build towards a consistent digital experience.

What is product design at KLM?

Imagine KLM employees being responsible for impactful decisions like flights that need to be cancelled or rerouted because of storm. Or passengers that are missing their transfer because of a delay. Now imagine that you are the one designing their set of tools to optimize their insights.

From preparing the flight schedule to managing disruptions and from optimizing the available resources to learning from yesterday, at Integral Planning & Control (IP&C) we create tools to support these processes. Your role as product designer is to connect with the users to really understand their process and needs and improve their way of working with new ideas, concepts and designs.

Being a Product Designer at KLM within IP&C, your days will be full of variety. You’re a B2E designer, but your work will reach much further than the borders of KLM employees alone. By optimizing, improving and creating new innovative IT solutions for KLM employees, you’re working on the passengers' experience as well.

Luckily you are not alone. With a multi-disciplinary group of software engineers, business process analysts, data scientists and product owners you contribute to the business goals as a team.

About Data & Technology at KLM

KLM wants to become the most data & technology driven airline in the world. In order to achieve this ambition, we started our new Data & Technology (D&T) platform. From flight to HR and from operations to ground, the D&T platform includes all directions of KLM. Being a Product Designer, you will have an important role in helping this new department grow. Within our enthusiastic D&T UX community of practice, you can help UX grow and take on shared initiatives like contributing to our design system or explore new tooling and ways of working.

Who are you?

You’re an enthusiastic Product Designer who loves to explore the complex world of KLM’s enterprise services. You’re not afraid to be the voice of the user in a multi-disciplinary

development team. You’re a curious and responsible person and you’ve got it in you to help us look at our digital landscape from a new point of view.

You also have:

● at least 5 years of experience working on design projects applying a wide range of design processes, methodologies, and pixel perfect delivery;

● a bachelor's degree level in design or a related discipline, or equivalent professional design experience.

● a passion to continuously improve the users’ experience;

● the desire to develop a deep understanding of the users by observing and conducting various iterative user research methods;

● the ability to come up with creative and innovative designs based on research and feedback from users and stakeholders;

● a proven track record in collaborating with software engineers to implement your designs;

● great communication and organizational skills and comfortably take ownership;

● an open mind to critical feedback and the ability to reflect on your own work;

● a positive and self-motivated attitude paired with impeccable problem-solving skills;

● flexibility on using different tools and adjusting different methods based on projects, context, and stakeholders;

● extended knowledge of Figma design and prototyping;

● experience with using a design system, contribution and maintenance;

● fluency in English (Dutch is a plus).

What do we offer?

Next to an amazing team of colleagues, you will also get:

● a challenging role at a great employer in the beautiful Netherlands;

● a design community in which designers can learn from and inspire each other;

● a competitive rate

● a 32-40 hour contract

● the possibility to work from our KLM offices and partially remote

Ready for your next destination?

Don’t wait any longer and send us your CV and application letter before the final boarding call. Within two weeks after the final call, you will receive a message from us. We look forward to hearing from you and as always, hope you have a pleasant flight with us!

Screening
Om de betrouwbaarheid en integriteit van kandidaten te toetsen is screening onderdeel van de sollicitatieprocedure. Voor vragen over de screeningprocedure kunt u contact opnemen met de vermelde contactpersoon bij de betreffende vacature of interim opdracht.