UX Designer

Introduction

Our User Experience (UX) competence members create (with their product teams) user-facing solutions that enable ASML employees to work more efficiently and effectively, that are quickly adopted and continuously used, and that provide a consistent user experience across applications, devices, and locations. Our work concerns custom applications as well as adaptations to standard software. The software ranges from web applications used in the ASML offices, to mobile applications used in our factories, to wearable applications used in our customers’ cleanrooms.

The Agile Release Train you will be joining focuses on the Customer Service domain. The multidisciplinary team develops applications for ASML Customer Service Engineers to plan and prepare service actions on the ASML machines.

Job Mission

Your goal is to realize significant user experience improvements of our business software applications, in order to increase user efficiency, effectiveness, satisfaction and adoption. You will do user research, create UI mockups, apply and contribute to the ASML design guidelines and validate prototypes with users from all over the world. You will be part of a multidisciplinary team that consists of e.g. a product owner, a system architect, a business process analyst and software developers. You will thus be the lead in defining, embedding and executing the user-centered design process. Furthermore, you will pro-actively share challenges and best practices with your ±50 peer designers from the UX competence.

Role and Responsibilities

User Research

• Prepare and execute user research methods such as contextual inquiry and task analysis;
• Communicate findings using e.g. personas, user journeys, user stories;
• Validate prototypes through local, remote, moderated and unmoderated usability tests;
• Define quantitative UX metrics and collect data to report on them.

Interaction Design

• Create wireframes and interactive prototypes;
• Apply the ASML design guidelines and improve or extend them if necessary;
• Make sure that your designs are aligned with the functional and technical stakeholders.

UX Consulting

• Define the right user-centered design approach based on the project’s or agile team’s goals and status quo (budget, timelines, availability of skills, etc.);
• Embed the approach in the project’s or agile team’s way of working and safeguard it under sometimes adverse conditions;
• Pro-actively share challenges and best practices with your peers from the UX competence.

Minimum Qualifications

• Bachelor’s or Master’s degree in an area such as Industrial Design, Human-Computer Interaction, Information Science, Psychology, or Engineering;
• More than five years of professional UX experience (post-degree);
• Ability to plan work and deliver on agreed goals independently;
• Ability to collaborate effectively with other disciplines;
• Ability to deal with resistance and convince others of the value of UX;
• Ability to balance short- and long-term goals, to compromise and to adapt way of working;
• Ability to work under time pressure and rapidly changing conditions;
• Fluent in English, verbal and written. Profound knowledge of Dutch is a plus;
• Eligible to work in Veldhoven, The Netherlands.

Preferred Qualifications

• Experience with the design of complex business-to-business or enterprise applications;
• Experience with agile/scrum/DevOps;
• Experience with Miro and Figma.