40 uur per week
Startdatum op 14 augustus
236 Dagen geleden
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Service Designer

Experience with Design Thinking

Job description:

The strategic design team has initiated a 2-year program to increase service design knowledge & skills in the Air France-KLM Digital department. Therefore the team needs support of an experienced service designer, having specific knowledge of building complex multi-channel blueprints, future visions for multiple product teams and multi-departmental stakeholder management. This is a specialist competence that is limited at KLM. This service designer will support the other 3 service designers in the team and work on complex projects.


In 2023, the service designer will work on:

  • Creating blueprints and future¬†visions for an orchestrated, personalized multi-channel experience
  • Supporting the digital department and service designers with co-creating product visions in a systematic and strategically sound way
  • Pro-actively growing the knowledge base of the other service designers, product designers and writers on design and user research methods, as well as facilitation skills
  • Support in maturing the strategic design team through the creation of UX goals and priority setting
  • Performing user research, facilitating workshops and running tracks with a design thinking


  • Demonstrated experience in service design, with strong skills in user research and UX strategy
  • Track record in delivering blueprints and future visions for complex multi-channel experiences
  • Strong in facilitating multi-departmental stakeholder (co-creation) sessions¬†
  • Knowledge on a wide variety of design methods and tools
  • Experience in working with agile/scrum teams
  • Strong communicator
  • Open to feedback
  • Sharing knowledge/experience¬†to mature the strategic design team
Om de betrouwbaarheid en integriteit van kandidaten te toetsen is screening onderdeel van de sollicitatieprocedure. Voor vragen over de screeningprocedure kunt u contact opnemen met de vermelde contactpersoon bij de betreffende vacature of interim opdracht.