Delve into processes, documenting service offerings, approach service management in an agile way.
Job/ assignment description:
- continuously assess whether services meet the needs of the customers (DevOps teams who run their solutions on the Cloud platform).
- report on how reliability and performance are measured.
- documenting and creating a catalog and describing services.
Job requirements:
- a Msc. Degree, preferably in Change Management or Business Administration
- at least 2 years of experience as a Service Manager in IT, preferably for Cloud services
- knowledge of and experience with Site Reliability is a strong pre
- background in development in a technical (production) environment
- work experience from large, international companies
- have dealt with or worked for global service providers
- experience in working closely with multiple internal and demanding stakeholders
- working experience with SaFe and Scrum
- 3 days per week on-site (Utrecht/Eindhoven area, alternating)
