Who are we looking for?
As a service designer, you are passionate about the human side of things, whether it’s for our customers or colleagues. You enjoy the challenge of connecting different stakeholders, services, and touchpoints and it’s your goal to create an optimal (future) user experience. Creating a roadmap for a fuzzy and ambitious business vision, concrete ‘how might we’s’ or managing focus groups; you don’t back down from any challenge and know exactly which method to use and when to use it. The double diamond is your go-to framework and you breathe design thinking. You are able to cross the bridge between the IT world and the day-to-day business.
Where will you land?
You’re part of the Air France-KLM Data, AI and OR team, and will be located in the Netherlands (Schiphol Rijk). We consist of roughly 300 professionals in IT and data in The Netherlands, Paris, Toulouse and Valbonne. We’re ambitious, technically skilled, and devoted to making a real difference in our customers’ data experience. However, we struggle in designing and communciation our service offer. We are a transversal department and work together with all businesses and IT teams within Airfrance KLM ( eg. Engineering and Maintenance, Cargo, KLM CItyhopper, Commercial etc)
What are you going to do?
As a service designer, you will help our Data department to sharpen/re-formulate our vision and translate this to, for the end users understandable, products and services. You will ensure consistency throughout the customer data journey and help in creating strategic objectives and roadmaps, especially for the Data Move to Cloud project. You will research user needs, facilitate sessions to create alignment between stakeholders and guide the implementation of concepts and goals. One of our biggest challenge at the moment is the Data Move To Cloud project. Here we need to redesign our service offer, our teams and our way of working and at the same time onboard all businesses in Air France and KLM and help them to undergo this change.
- Demonstrated experience in service design, including user research and UX strategy
- Track record in delivering blueprints for IT products and services
- Strong in facilitating multi-departmental stakeholder (co-creation) sessions
- Knowledge on a wide variety of (visual) design methods and tools
- Experience in working with agile/scrum teams
- Strong communicator
- Open to feedback
Om de betrouwbaarheid en integriteit van kandidaten te toetsen is screening onderdeel van de sollicitatieprocedure. Voor vragen over de screeningprocedure kunt u contact opnemen met de vermelde contactpersoon bij de betreffende vacature of interim opdracht.