Customer portal
A customer portal driven by UX and design
What is a customer portal?
A customer portal is an online platform that allows customers easy access to essential information. They can also communicate with your company through an online platform. It is the key to creating seamless interactions between your company and customers.
There are various types of portals. At LINKIT, we have experience setting up B2B customer portals, B2C customer portals, and portals for governments and municipalities. Such a portal can also be seen as a self-service portal. This online platform allows customers to independently access information, services, and tools without direct involvement from company employees.
To develop all these different portals, we use custom software. We develop a customer portal specifically tailored to the unique needs of your organization. Justin would be happy to explain to you exactly how we do this, get in touch for more information!
Justin Bunnik
Functionalities of a customer portal
Discover the versatile functionalities of a customer portal. From account management to payments, support, and secure data access, a portal provides an all-in-one solution to enhance customer satisfaction and improve their experience. The key functionalities of a customer portal are:
- Account management: manage contact information and payment details.
- Billing and payments: view invoices, make payments, and check payment history.
- Support and communication: create support tickets and receive important updates.
- Product information: access product and service news and manuals.
- Orders and deliveries: place orders, track them, and process returns.
- Data security: secure access to personal data to ensure privacy.
Benefits of a customer portal
We have listed the key benefits of a customer portal for you:
- Improved customer satisfaction: users can quickly find answers and manage their preferences.
- Efficiency: reduce your team’s workload by allowing users to perform common tasks themselves.
- Cost savings: lower operational costs due to reduced staffing needs and more efficient processes.
- Better customer insights: gather valuable data on user interactions and behavior to improve your services.
Customer portals user-friendly for all types of users.
Creating a portal for one target audience is already a significant task, but what if you have two? Or three? Using a single standard interface for both groups can be counterproductive, even though it may be the easiest technically.
A robust solution to this is to use UX design to assess the needs of different target audiences. Additionally, testing your new customer portal with end users during the design phase allows you to incorporate their feedback immediately.
At LINKIT, we have experience with projects that are both technically and content-wise complex. We assist in identifying the needs and behaviors of your future customers through user research and incorporate these findings directly into the functionalities of your customer portal.
The approach to developing customer portals
Let our consultants assist you in setting up the software. Together, we will continue to build real digital innovation.
Consultancy
We assist you in making the right choice for the approach of developing the software through a discovery scan.
Software development
Need a customer portal that perfectly suits your business? We develop it based on your requirements with custom software.
Training & support
Application built? Let us maintain it every month. We’ll also provide training for your new developers.
A partner for developing customer portals
Are you considering a customer portal as a solution for your business? Or are you searching for a partner who can assist you in its development and support? Having a software partner brings a fresh perspective to your organization. At LINKIT, we follow the 4D-model: Dream-Design-Develop-Drive.
First, we want to fully understand your development needs, and together, we explore the most intelligent solution. Can we transform an Excel sheet into an app? Absolutely! But first, let’s investigate the problem we aim to solve. This challenges you to arrive at a smarter solution.
Subsequently, we build the solution together or independently. We provide support and training once the application is developed. As a dedicated partner, we collaborate with organizations daily to develop and maintain applications.
Your benefits
– We understand your question and challenge you to develop the smartest solution
– You collaborate with our experienced and international squad of +80 developers
– We work quickly and flexibly on your development request
– LINKIT has been awarded as the best software development employer by Computable. You will always work with happy consultants!
Customer portals we have developed before
You are not alone. Join our community.
Ready to set up your customer portal?
Are you looking for a customer portal that perfectly aligns with your customers’ needs? We’d love to discuss the possibilities of developing software driven by UX and design with you and show you how it can add value to your organization.
Justin Bunnik
